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Terms of use

Terms of use

These terms of use apply to all access to and use of this website (“site”). This site is owned by Fletcher Building Limited (“Fletcher Building”).  Your use of this site is governed by these terms of use.  By accessing, browsing and downloading material from this site you agree to be bound by these terms of use.

All liability excluded

To the extent permitted by law:

  • all warranties, representations and guarantees (whether express, implied or statutory) are excluded, including without limit, suitability, fitness for purpose, accuracy or completeness of this site or the content on or accessed through it; and
  • we will not be liable for any damage, loss or expenses, or indirect losses or consequential damages of any kind, suffered or incurred by you in connection with your access to or use of this site or the content on or accessed through it.

If the New Zealand Consumer Guarantees Act 1993 applies, you may have rights or remedies which are not excluded nor limited by the above.  If you are using this site or its content for business purposes, the above exclusions and limits will apply and the New Zealand Consumer Guarantees Act 1993 will not apply.

Fletcher Building will take action to correct any error or inaccuracy which is brought to its attention, within a reasonable time.


Fletcher Building may amend these terms of use from time to time so you should check and read these terms of use regularly.  By continuing to use this site after any such amendment, you are deemed to have agreed to the amended terms of use.

Content on, or material accessed through, the site

While Fletcher Building has tried to ensure the content on this site is current, accurate and complete, it does not guarantee such content will be current, accurate or complete when you access it.  Fletcher Building only provides the content on, or accessed through, this site on an "as is" basis.  You must make your own assessment of the suitability of the content and/or the services for your own purposes.  You are solely responsible for the actions you take in reliance on the content on, or accessed through, this site.  Fletcher Building may change the content and/or services described on the site at any time without prior notice.  Users seeking to rely on or verify any content and/or services contained on this site should contact Fletcher Building.

Jurisdiction and governing law

This site and content has been prepared in accordance with the requirements of New Zealand law.  These terms and any matters or disputes connected with this site will be governed by New Zealand laws and will be dealt with by New Zealand courts.

Privacy Policy – Fletcher Building Limited and Fletcher Building (Australia) Pty Ltd


What is this privacy policy about?

This Privacy Policy describes how Fletcher Building Limited and Fletcher Building (Australia) Pty Ltd (together, we or us) will treat the personal information that we collect about you.

For the purposes of the Privacy Act 1988 (Cth), to the extent applicable, this Privacy Policy uses the definition of "personal information" which is provided in that Act, and for the purposes of the Privacy Act 1993 (NZ), to the extent applicable, this Privacy Policy uses the definition of "personal information" which is provided in that Act (in each case together and as applicable, the Act).

Through your use of our website, social media websites and pages and other communications with us, we may collect personal information about you.

We like to keep your personal information safe and want to explain to you how we collect, hold, use or disclose it and how you can access and correct your personal information and what to do if you have a complaint.

This Privacy Policy explains how we do all this and it complies with the requirements of the Privacy Act 1988 (Cth) including, in respect of Australia, the Australian Privacy Principles (APPs), and any other applicable privacy laws in Australia, and, in respect of New Zealand, the Privacy Act 1993 (NZ).

Collection of personal information

  • What kinds of personal information do we collect and hold?

The kinds of personal information that we collect and hold, where applicable, includes names, contact details, employment history, educational qualifications, government related identifiers, such as, tax file and inland revenue numbers and driver licence information, complaint details and other information that is relevant to our functions and activities.

Where applicable, we may also collect sensitive information, such as, membership of a trade union or professional association, health information and insurance policy information in respect of contractors and prospective employees.

  • How do we collect personal information?

We usually collect personal information directly from individuals.

In some instances, we may collect personal information about individuals from third parties, such as recruitment agencies or third party medical service providers which provide medical reports and services to us or where we obtain such information from other, publicly available resources, such as Government websites to check ABNs, company numbers or other information.

We may collect personal information from third parties, such as wholesale and retail suppliers of home building, renovating and design related products, where individuals have made inquiries about our products to such third parties.

We may collect your personal information when you communicate with us, such as when you:

(a)        make inquiries about us, our products and services or contact us for any other reason so that we can process, deal with and respond to your queries or other issues including any complaints; or

(b)        contact, register with, post to, like or follow any of our social media websites, pages, forums or blogs; or

(c)        use our website; or

(d)        register a product you have purchased or subscribe to any of our services; or

(e)        register for and attend at events; or

(f)         make applications for prospective employment and contracting opportunities with us; or

(g)        subscribe to a newsletter, fill out a form or survey, enter or participate in any competitions or promotions.

Any area where personal information is collected on our website or our social media pages will state to the user that personal information is being collected.

  • What happens if you do not provide your personal information to us?

If you do not provide personal information that we request in connection with our activities, we may not be able to provide our products or services to you.

  • Why do we collect, use, hold and disclose your personal information?

We collect, use, hold and disclose your personal information as necessary for purposes directly related to our functions and activities, including:

(a)          names and contact details, to provide our products and services to our customers and information and all services relating to our products and services;

(b)          names and contact details, to record information regarding products purchased from us and to provide further services to you, such as repair or replacement of products;

(c)           names, contact details, transaction and experience information such as information on your purchase transactions and our communications with you, for direct marketing including promotions, newsletters and competitions and to carry out analysis of market activity;

(d)          names, contact details and builders licence numbers to assist customers in claiming continuing professional development points from attending our relevant events;

(e)          names and contact details, to supply product warranties and guarantees and all related services; and

(f)            names, contact details, educational information, membership of trade and professional associations, sensitive information and government related identifiers, for contracting with individuals and assessing individuals for current or future employment opportunities.

  • Do we use cookies or other web tracking systems?

We track traffic patterns throughout the URL (website) registered to us.

We use "cookies" on our website. A "cookie" is a small amount of information which is transferred to the hard drive of your computer and which can identify your web browser, but not you. If you want, you can disable your web browser from accepting cookies. If you do so, you can still access our website, but not all services may be available.

We may automatically collect general statistical information on our website about visitors to our website, such as IP addresses, browsers used, dates visited, pages visited and number of visitors. However, such information does not refer to individuals by name or their contact details. We use this data in aggregate to improve our website. We may provide such aggregated data to third parties, but in so doing, we do not provide personal information without the individual's consent.

We use third party providers to provide us with web analytics services. These providers collect information on how individuals use our website. These providers may use cookies and other technology such as clear gifs or web beacons to obtain such information. This allows us to improve our website and our services.

Will we disclose personal information to anyone else?

We may disclose personal information to:

(a)          our related companies;

(b)          third party contractors and providers of goods and services, such as courier and delivery companies, marketing and promotion companies, training and training certification agencies and business support services like document storage, printing and collating for us;

(c)           market research companies who undertake customer surveys for us;

(d)          insurance companies; and

(e)          professional service firms providing services to us, such as legal or accountancy services.

Where we disclose personal information to third parties, we have agreements in place to ensure that third parties comply with our Privacy Policy.

We may also provide your information to others, if required or permitted to do so by law, in accordance with the APPs and the Act.

We will only disclose your personal information:

(a)          with your consent; or

(b)          for a purpose which you would reasonably expect; or

(c)           as required or permitted by law; or

(d)          in accordance with this Privacy Policy.

Do we disclose personal information overseas?

We may disclose your personal information to an entity located outside Australia and/or New Zealand, as applicable, in accordance with the terms of this Privacy Policy.

We may disclose your personal information to the following recipients in accordance with this Privacy Policy:

(a)        from Australia, to Fletcher Building Limited in New Zealand for purposes such as storage of information and to allow them to provide administrative services, or, from New Zealand, to Fletcher Building Australia Pty Limited in Australia for equivalent purposes; and

(b)        a third party service provider which is located in Ireland.

We may store personal information in the cloud, on servers based in Ireland, which are hosted by a third party under contract with our group of companies.

Unsubscribing from our marketing materials

  • Unsubscribing from email lists

Every time we send emails for marketing or promotional purposes, our emails will contain instructions on how you may unsubscribe from the relevant email list in respect of direct marketing.

In New Zealand, you consent to the usage, provision and acceptance of any information, including our latest news or notices, in electronic form in terms of the Electronic Transactions Act 2002 (NZ).

  • Unsubscribing from social media pages

Our social media pages provide instructions as to how you can unsubscribe from the relevant social media website or page.

  • Unsubscribing from hard copy promotional materials

When we send you hard copy promotional materials, such materials will include instructions on how you may unsubscribe from receiving such materials.

Dealing with us anonymously or using a pseudonym

You may deal with us on an anonymous basis or by using a pseudonym when making inquiries through our website or social media pages, or when you make general inquiries by telephone and do not require a further response from us. However, we may need certain contact details from you to respond to inquiries.

Generally, we will require your personal information in order to transact with you.


We use industry-standard methods and take such steps as are reasonable to protect your personal information from unauthorised access modification or disclosure and from misuse, interference and loss.

Among other techniques, we usually:

(a)        store such information on a computer behind our "firewall" in a secure location;

(b)        restrict the number of employees internally who can access such data; and

(c)        keep hard copies of documents in lockable cabinets in a secure location.

Once personal information is no longer required by us for the purposes for which it was collected or held or otherwise in accordance with the APPs and the Act, we will take all steps as are reasonable in the circumstances to ensure that it is either destroyed or de-identified.

Access, Correction and Removal of your Personal Information

You may seek to access or correct your personal information at any time by contacting the Privacy Officer by email at or by mail to the 'Privacy Officer’, Private Bag 92114, Auckland, 1142, New Zealand (for New Zealand), or 'Privacy Officer’, Level 21, Tower B, Zenith Centre, 821 Pacific Highway, Chatswood, NSW 2067, Australia

(for Australia).

If we do not agree to provide you with access to your personal information or to amend or annotate the information we hold about you, you may seek a review of our decision.

If we do not agree to make the requested changes to your personal information, you may make a statement about the requested changes and we will attach it to your record.


You can send written complaints about a breach of the APPs ort the Act in relation to your personal information by email to or by mail to 'Privacy Officer’, Private Bag 92114, Auckland, 1142, New Zealand (for New Zealand), or 'Privacy Officer’,  Level 21, Tower B, Zenith Centre, 821 Pacific Highway, Chatswood, NSW 2067, Australia

(for Australia).

Complaints will be reviewed by our Privacy Officer and a response will usually be provided within 30 days of receipt of the complaint.

If you believe that your complaint has not been satisfactorily addressed by us, after following the procedure set out above, you can make a complaint in Australia to the Office of the Information Commissioner (OAIC), or, in New Zealand, to the Office of the Privacy Commissioner (OPC). The OAIC's contact details are here and the OPC’s contact details are here.  For more information about making a complaint, contact us at


We may amend this Privacy Policy at any time. Amendments to this Privacy Policy will be posted on our website and will be effective when posted. Please check our Privacy Policy regularly for updates and amendments.

*As amended 12 March 2014

Right to use site and content

You may access/view material on this site.  You may reproduce or print any of the content on this site, provided you only use that content for informational, non-commercial purposes.  You may not use this site, or the content on it, for any other purpose or in any other way.

Third party materials

This site contains links to third party websites which are not controlled by Fletcher Building.  They are provided for your convenience only, and do not imply that Fletcher Building checks, endorses, approves or agrees with such third party websites.  Those websites will likely have their own restrictions on how you may use the content and what responsibility the website provider will accept in relation to the content. You should ensure you read and comply with any such restrictions.

Intellectual property rights

© Fletcher Building Ltd 2013. All rights reserved.  All intellectual property on this site, including without limitation the text, graphics and copyright works is owned by Fletcher Building (or the relevant content supplier).  Fletcher Building is the exclusive owner of all rights in the compilation, design and layout of this site.